Roles and Responsibilities:
1) Pre- Disbursement Activity:
· Handling foot falls at the dealerships and dealership related activities.
· Field Investigating Activity.
· Lead generation through promotional activities conducted by SFL.
· Collection of prospective customer information.
· Processing application for approval.
· Obtaining documents from customers for payment.
· Collection invoice/Insurance and other respective papers.
· Processing the loan documents for payment.
3) Post Disbursement:
· Confirmation of delivery of vehicle finance processed.
· Collection of registration certificate if applicable.
· Collection of insurance policy if applicable.
4) Recovery Management:
· Responsible for initiating repossession proceeding, maintain records of collection and status of accounts.
5) Customer relations and cross selling:
· Responding to customer queries and grievances and providing timely information and redressal.
Exploring favorable cross selling opportunities with the customers.